Lets find ways to frustrate the client and never resolve the problem :-(

Once again my fibre is down!!! 2nd time in 5 days... continuous problems with pathetic call centre assistance. All they do is pass the buck and want to spend hours making you test things that you already know dont work? They refuse to escalate and refuse to have the line tested.... telling me they have to follow processes and procedures... Worse than a government department - all about following a book instead of resolving the problem?? What type of service is this!!! Paul Butschi - it is time to step in and pull up thise service socks - they are not serving your customers.