Lack of Feedback and The worst Customer Service

Worst Customer Service ever, after 13 days without the Internet for unclear reasons from cool Ideas, my concern was turned over to Senior Team Leader Kelly van der merwe who promised to handle it and get back to me with a proper solution the next day at 8h30. Which she never did, and around 12, I contacted the Cool Ideas to check the update, and Lindani Mata told me that Kelly she still busy on another call, and few minutes later , she told me she's on lunch. so from another call she went on lunch while I am hold for here.