KG
Kamini G
1 reviews | Active since Dec 2023
13 Jan 2025, 07:53
Lack of feedback
I recently had a horrible experience with cool ideas customer care. Last week I have asked for them to cancel my line so I could go with a more reliable service provider and I received no feedback! It’s been 6 days and I cannot work. I spoke to Perone Du Preez last week to have the subscription cancelled and line released and no feedback. I even logged a ticket yesterday still nothing. I’m so done with the pathetic service from Cool ideas I cannot go even a day longer dealing with them! The entire area I live in has nothing but negative reviews when it comes to Cool ideas and they are certainly living up to our expectations.
Helpful (0)
Replies (3)0
Replies (3)KG
Kamini G's updateReviewer Update
13 Jan 2025, 08:56Cool ideas consultants give clients false feedback and when clients have had enough and want to cancel they refuse just to get more money out of them! They want to hold you to their contract to get 2 months off payments from you before cancelling after their consultants have **** to you. Their billing service is pathetic!
I requested cancellation last week and this morning was told I need to pay for 2 months before they can cancel. So I have to pay a pathetic service provider for and extra month that I don’t want to be with them. This is how they hold clients hostage!
I was happy to be their hostage until end of Jan but they refuse they want to keep me hostage until end of Feb after their consultant **** to me about cut off dates in December! This is absolutely the most pathetic pathetic service provider I have ever had to deal with! I want my line cancelled effective 31 January! I cannot pay for Feb too for such horrible service!
I requested cancellation last week and this morning was told I need to pay for 2 months before they can cancel. So I have to pay a pathetic service provider for and extra month that I don’t want to be with them. This is how they hold clients hostage!
I was happy to be their hostage until end of Jan but they refuse they want to keep me hostage until end of Feb after their consultant **** to me about cut off dates in December! This is absolutely the most pathetic pathetic service provider I have ever had to deal with! I want my line cancelled effective 31 January! I cannot pay for Feb too for such horrible service!
KG
Kamini G's update13 Jan 2025, 08:56
Reviewer Update
Cool ideas consultants give clients false feedback and when clients have had enough and want to cancel they refuse just to get more money out of them! They want to hold you to their contract to get 2 months off payments from you before cancelling after their consultants have **** to you. Their billing service is pathetic!
I requested cancellation last week and this morning was told I need to pay for 2 months before they can cancel. So I have to pay a pathetic service provider for and extra month that I don’t want to be with them. This is how they hold clients hostage!
I was happy to be their hostage until end of Jan but they refuse they want to keep me hostage until end of Feb after their consultant **** to me about cut off dates in December! This is absolutely the most pathetic pathetic service provider I have ever had to deal with! I want my line cancelled effective 31 January! I cannot pay for Feb too for such horrible service!
I requested cancellation last week and this morning was told I need to pay for 2 months before they can cancel. So I have to pay a pathetic service provider for and extra month that I don’t want to be with them. This is how they hold clients hostage!
I was happy to be their hostage until end of Jan but they refuse they want to keep me hostage until end of Feb after their consultant **** to me about cut off dates in December! This is absolutely the most pathetic pathetic service provider I have ever had to deal with! I want my line cancelled effective 31 January! I cannot pay for Feb too for such horrible service!
Cool Ideas Service Provider's replyOfficial
13 Jan 2025, 12:46Good day Kamini,
Thank you for your feedback and for allowing us to address your concerns. We understand your frustration and sincerely apologise for any inconvenience caused.
Our Billing Team Leader spoke with you earlier today to assist with this month’s payment and confirmed the cancellation date for your service. We understand that our previous attempts to reach you earlier were unsuccessful, but we’re glad we could connect this morning to resolve the matter.
To clarify, all invoices are due on the 1st of each month, and cancellations are processed in line with our billing cycle. Fibre providers require a full calendar month’s notice for cancellations, and as our Billing Team Leader advised during the call, upfront payment is required for the immediate release of your line. We regret any miscommunication regarding these timelines and are committed to improving our communication moving forward.
We appreciate your patience and feedback as we work to address these issues. If there is anything further we can assist you with, please don’t hesitate to contact us directly.
Warm Regards,
The Cool Ideas Team
Cool Ideas Service Provider's reply13 Jan 2025, 12:46
Official
Good day Kamini,
Thank you for your feedback and for allowing us to address your concerns. We understand your frustration and sincerely apologise for any inconvenience caused.
Our Billing Team Leader spoke with you earlier today to assist with this month’s payment and confirmed the cancellation date for your service. We understand that our previous attempts to reach you earlier were unsuccessful, but we’re glad we could connect this morning to resolve the matter.
To clarify, all invoices are due on the 1st of each month, and cancellations are processed in line with our billing cycle. Fibre providers require a full calendar month’s notice for cancellations, and as our Billing Team Leader advised during the call, upfront payment is required for the immediate release of your line. We regret any miscommunication regarding these timelines and are committed to improving our communication moving forward.
We appreciate your patience and feedback as we work to address these issues. If there is anything further we can assist you with, please don’t hesitate to contact us directly.
Warm Regards,
The Cool Ideas Team
KG
Kamini G's updateReviewer Update
13 Jan 2025, 13:53No one tried to contact me sooner.
Apologies for miscommunication just isn’t enough. Your billing team gives clients false information and this is how you spin your stories it’s insulting!!!
I cannot wait to rid of this line. I should not have ignored the terrible ratting cool ideas has on google and hello Peter.
I would like my line released on 30th January that is all!
Apologies for miscommunication just isn’t enough. Your billing team gives clients false information and this is how you spin your stories it’s insulting!!!
I cannot wait to rid of this line. I should not have ignored the terrible ratting cool ideas has on google and hello Peter.
I would like my line released on 30th January that is all!
KG
Kamini G's update13 Jan 2025, 13:53
Reviewer Update
No one tried to contact me sooner.
Apologies for miscommunication just isn’t enough. Your billing team gives clients false information and this is how you spin your stories it’s insulting!!!
I cannot wait to rid of this line. I should not have ignored the terrible ratting cool ideas has on google and hello Peter.
I would like my line released on 30th January that is all!
Apologies for miscommunication just isn’t enough. Your billing team gives clients false information and this is how you spin your stories it’s insulting!!!
I cannot wait to rid of this line. I should not have ignored the terrible ratting cool ideas has on google and hello Peter.
I would like my line released on 30th January that is all!