Lack of communication, transparency and rude! JUST STAY AWAY...

Cool ideas is claimed to be one of the best ISPs in the country, I highly doubt that this is true. With their ridiculously poor customer service and no customer etiquette, Cool Ideas' team is pathetic and rude.

As a new customer, I was turned away multiple times by their call centre just trying to find help. Their lack of transparency and communication is outrageous, which caused me to follow up daily for about 2 weeks and not managing to solve the issue. For 3 weeks I sat without internet, no one to help me and phone calls that that resulted in people pointed fingers at each other. It wasn't really my problem to deal with.

I wanted to terminate my application, but was told that I couldn't as I will have to pay a fee according to their ridiculous 30 day sign-up policy. Cool ideas even had the audacity to bribe me with 3 months worth of free internet. It wasn't about the free internet rather than having a dedicated, trustworthy person on the other end to deal with when I have issues.

Although I tried to terminate my application, I was sarcastically told that if I don't pay the penalty fee I would just have to stay with them and pay them monthly. They held my line hostage and no other ISP (not even my infrastructure!) could do anything unless I a.) either stay with CI or b.) pay the penalty.

Luckily I got out but with a hefty penalty fee!!! This is probably just Cool Ideas' ******* scheme to make a quick buck from innocent new customers. Well joke is on them, and I am sure many other people have experience the same service.

All I can say is STAY AWAY! Cool Ideas may have the best pricing and maybe acclaimed 'Fast line speeds,' but it is just NOT worth the time nor the money to struggle as much as I have. I went with another ISP who assisted me within minutes and had my internet up and running under a week.