RP
Robin-lee Petersen
1 reviews | Active since Mar 2021
08 Apr 2021, 12:36
*** diens
Very *** service ****ing waist of time so sick of u lazy *******s!!!! I've I could give no star I would everyone is just lazing around and no one treats ur requests as urgently ****ing close down or let ur people wake up because they getting paid to sit and vriet whole day
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Replies (3)0
Replies (3)
Cool Ideas Service Provider's replyOfficial
08 Apr 2021, 15:38Good day Robin-lee
we are sorry to hear of this frustration
We see that you placed an order in february but you did not process payment, resutling in the order sitting in a pedning state and the payment link expiring, we have requested Vuma reach to reset the payment link and someone has attempted to get in touch however your number goes to voicemail
for future instances kindly submit payment after order to avoid this sort of thing from happening again
kind regards
we are sorry to hear of this frustration
We see that you placed an order in february but you did not process payment, resutling in the order sitting in a pedning state and the payment link expiring, we have requested Vuma reach to reset the payment link and someone has attempted to get in touch however your number goes to voicemail
for future instances kindly submit payment after order to avoid this sort of thing from happening again
kind regards
Cool Ideas Service Provider's reply08 Apr 2021, 15:38
Official
Good day Robin-lee
we are sorry to hear of this frustration
We see that you placed an order in february but you did not process payment, resutling in the order sitting in a pedning state and the payment link expiring, we have requested Vuma reach to reset the payment link and someone has attempted to get in touch however your number goes to voicemail
for future instances kindly submit payment after order to avoid this sort of thing from happening again
kind regards
we are sorry to hear of this frustration
We see that you placed an order in february but you did not process payment, resutling in the order sitting in a pedning state and the payment link expiring, we have requested Vuma reach to reset the payment link and someone has attempted to get in touch however your number goes to voicemail
for future instances kindly submit payment after order to avoid this sort of thing from happening again
kind regards
RP
Robin-lee Petersen's updateReviewer Update
08 Apr 2021, 16:46Even the response is pathetic!!!! Admit that u guys are failing to provide good service let me correct you! a payment that was made! And then refunded I then again made contact to pay again got a link to God knows where informed you guys about it then again got the same link after the 3rd attempt I got a reff number and was told told to pay at Shoprite witch also did not work I then informed you guys again and I was told to go to Pnp this time around only to have the exact same ****! Waisted my time after a long day at work and stood in a Q missed several meetings and not to mention interviews so please get your facts straight before telling me about payments I'll take my time, money and effort somewhere else!!!!!!
RP
Robin-lee Petersen's update08 Apr 2021, 16:46
Reviewer Update
Even the response is pathetic!!!! Admit that u guys are failing to provide good service let me correct you! a payment that was made! And then refunded I then again made contact to pay again got a link to God knows where informed you guys about it then again got the same link after the 3rd attempt I got a reff number and was told told to pay at Shoprite witch also did not work I then informed you guys again and I was told to go to Pnp this time around only to have the exact same ****! Waisted my time after a long day at work and stood in a Q missed several meetings and not to mention interviews so please get your facts straight before telling me about payments I'll take my time, money and effort somewhere else!!!!!!
Cool Ideas Service Provider's replyOfficial
09 Apr 2021, 08:20unfortunately that is not the investigation report we received back on your case, kindly email complaints @ cool ideas .co .za stipulating the phone number you called from so we can pull a recording and have management investigate accordingly.
The Cool Team
The Cool Team
Cool Ideas Service Provider's reply09 Apr 2021, 08:20
Official
unfortunately that is not the investigation report we received back on your case, kindly email complaints @ cool ideas .co .za stipulating the phone number you called from so we can pull a recording and have management investigate accordingly.
The Cool Team
The Cool Team