GS
Greg S
1 reviews | Active since Sept 2019
28 Nov 2024, 15:59
Just terrible.
I’m hoping this review reaches as many people as people as possible to warn off going with cool ideas. Dealing with this company is as bad as it gets when it comes to ISPs. I’ve spent a month trying to get my line up and running and still no luck, with every corner I turn there are issues. I’ve dealt with other ISPs I thought were bad but cool ideas takes the cake. Terrible customer service and a ****py experience all round.
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Cool Ideas Service Provider's replyOfficial
28 Nov 2024, 16:43Good day Greg, Thank you for taking the time to share your feedback. We’re deeply sorry to hear about your experience and understand how frustrating it must be to have your line down right after it was activated. The issue with your line has been identified as related to Octotel's infrastructure. Please rest assured that our Support Manager is investigating this matter and will contact you directly to assist further. We are committed to working closely with Octotel to resolve this promptly. At Cool Ideas, we aim to provide seamless connectivity and excellent customer service, and it’s disappointing to hear we’ve fallen short in your case. Your feedback is invaluable to us, and we’re using it to improve how we manage and resolve such issues in the future. Thank you for your patience, and we appreciate the opportunity to make this right. If you have any further concerns in the meantime, please don’t hesitate to contact us directly. Kind Regards, Cool Ideas Customer Support
Cool Ideas Service Provider's reply28 Nov 2024, 16:43
Official
Good day Greg, Thank you for taking the time to share your feedback. We’re deeply sorry to hear about your experience and understand how frustrating it must be to have your line down right after it was activated. The issue with your line has been identified as related to Octotel's infrastructure. Please rest assured that our Support Manager is investigating this matter and will contact you directly to assist further. We are committed to working closely with Octotel to resolve this promptly. At Cool Ideas, we aim to provide seamless connectivity and excellent customer service, and it’s disappointing to hear we’ve fallen short in your case. Your feedback is invaluable to us, and we’re using it to improve how we manage and resolve such issues in the future. Thank you for your patience, and we appreciate the opportunity to make this right. If you have any further concerns in the meantime, please don’t hesitate to contact us directly. Kind Regards, Cool Ideas Customer Support