WL
Wayne L
1 reviews | Active since Dec 2015
30 May 2026, 13:58
Just poor service
Service levels have not been great.
They cannot even get my name and surname correct, after the FIC process.
Line is down and i know one call to TT Connect would fix it, but nobody in the office within support wants to call TT Connect.
Useless service. I had to call TT connect myself
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Cool Ideas Service Provider's replyOfficial
10 Jun 2026, 17:17Good day Wayne
We are sorry to hear of this frustration, we believe the teams have attempted to resolve the issue and we will ensure a senior member of staff is in touch with you around the matter at hand. We regret any bad levels of service and will investigate where the process might have broken down. we look to improve with each customer interaction and your feedback is always welcome.
The Cool Team
We are sorry to hear of this frustration, we believe the teams have attempted to resolve the issue and we will ensure a senior member of staff is in touch with you around the matter at hand. We regret any bad levels of service and will investigate where the process might have broken down. we look to improve with each customer interaction and your feedback is always welcome.
The Cool Team
Cool Ideas Service Provider's reply10 Jun 2026, 17:17
Official
Good day Wayne
We are sorry to hear of this frustration, we believe the teams have attempted to resolve the issue and we will ensure a senior member of staff is in touch with you around the matter at hand. We regret any bad levels of service and will investigate where the process might have broken down. we look to improve with each customer interaction and your feedback is always welcome.
The Cool Team
We are sorry to hear of this frustration, we believe the teams have attempted to resolve the issue and we will ensure a senior member of staff is in touch with you around the matter at hand. We regret any bad levels of service and will investigate where the process might have broken down. we look to improve with each customer interaction and your feedback is always welcome.
The Cool Team