I’ve had enough of Cool Ideas

I never received any communication about a R40 increase in their service fees. I requested an extension to pay on the 18th of May, which was granted, and I paid in full on that day.

Then, on the 27th of May, I was cut off. When I phoned, I was told I owed them R80. How do you just disconnect someone for that?

This isn’t new — last year, I was cut off multiple times every month for short payments of just R40. I only found out about the increase yesterday, and I told the agent (Sairece) that I would pay the R80 balance next month. She assured me I wouldn’t be disconnected.

True as Bob — I was cut off again the very next day (28th May). When I called and spoke to Pretty, she confirmed it was in the notes that I’d be paying the balance. I was then transferred to Devlin, had to explain my situation for the third time yesterday and again today — and I’m still not reconnected. Apparently I now have to wait for the support team to contact me.

I’m tired of this. Can anyone recommend a better service provider?