DH
Dean H
1 reviews | Active since Sept 2024
12 Aug 2025, 10:05
*********** ISP
I keep on getting billed for a service that should have been cancelled months ago. I keep on paying reversal fees for this f…. Company’s incompetence. Lameez from billing keeps on saying the issue is resolved but every month it is the same thing. I have instructed my lawyer to pursue a court order against this *********** company.
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Cool Ideas Service Provider's replyOfficial
13 Aug 2025, 10:17Good day Dean,
Thank you for your feedback, and apologies for any inconvenience you may have encountered. We understand your frustration and can confirm that our developers are currently investigating this matter to implement a permanent fix, as your service was cancelled and should not have been billed. We appreciate your patience while we work to resolve this as quickly as possible. Kind Regards, The Cool Ideas Team
Thank you for your feedback, and apologies for any inconvenience you may have encountered. We understand your frustration and can confirm that our developers are currently investigating this matter to implement a permanent fix, as your service was cancelled and should not have been billed. We appreciate your patience while we work to resolve this as quickly as possible. Kind Regards, The Cool Ideas Team
Cool Ideas Service Provider's reply13 Aug 2025, 10:17
Official
Good day Dean,
Thank you for your feedback, and apologies for any inconvenience you may have encountered. We understand your frustration and can confirm that our developers are currently investigating this matter to implement a permanent fix, as your service was cancelled and should not have been billed. We appreciate your patience while we work to resolve this as quickly as possible. Kind Regards, The Cool Ideas Team
Thank you for your feedback, and apologies for any inconvenience you may have encountered. We understand your frustration and can confirm that our developers are currently investigating this matter to implement a permanent fix, as your service was cancelled and should not have been billed. We appreciate your patience while we work to resolve this as quickly as possible. Kind Regards, The Cool Ideas Team