RR
Ros R
1 reviews | Active since Mar 2026
02 Mar 2026, 18:54
Irate customer - complete lack of commitment
Our fibre line has been down for one week and the incompetence and lack of commitment in resolving this issue is astounding. When you ask for email addresses of founders - Andre Jooste and Paul Butchi it’s like you are asking to speak to G-d himself. The response is we are waiting for Vumatel to resolve the issue, the technicians from Vumatel have not been able to resolve our problem in one week. Is it unreasonable to request a very senior person to run with this problem - call a person at Vumatel and get some kind of commitment as to when our issue will be resolved?
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Cool Ideas Service Provider's replyOfficial
04 Mar 2026, 12:05 Good day Ros R, Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience caused by the ongoing downtime of your fibre line and understand your frustration with the delays in having your service restored. Please be assured that our team was actively engaging with Vumatel to ensure this issue received the urgent attention it deserved. We have noted that the line is now up and running, and regarding the downtime, we have escalated this matter to the credit request team. We will keep you informed of any updates. Thank you for your patience and continued support. Kind Regards,The Cool Ideas Team
Cool Ideas Service Provider's reply04 Mar 2026, 12:05
Official
Good day Ros R, Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience caused by the ongoing downtime of your fibre line and understand your frustration with the delays in having your service restored. Please be assured that our team was actively engaging with Vumatel to ensure this issue received the urgent attention it deserved. We have noted that the line is now up and running, and regarding the downtime, we have escalated this matter to the credit request team. We will keep you informed of any updates. Thank you for your patience and continued support. Kind Regards,The Cool Ideas Team