Internet connection poor with no resolution in site

Item: Cool Ideas Service Provider
Rating: 2
Author: Mary M

We've been having a terrible time with our internet dropping and poor speed for the past two weeks and we've had no resolution from cool ideas despite the fact that I've called several times

Helpful (0)

Replies (1)

Cool Ideas Service Provider's replyOfficial

12 Oct 2023, 14:56

Good day Mary M,

Thank you for taking the time to share your feedback with us, and apologies for any inconvenience caused.

Please note that we've escalated this case to our Support Supervisor for training and improvement purposes. However, we are pleased that your connection issue was resolved by our Tier 2 Support team.

Please let us know should you require further assistance.

Kind Regards,
Cool Ideas
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Cool Ideas Service Provider's reply12 Oct 2023, 14:56

Official