Internet connection

Octotel fibre line went off this morning and I reported it to Cool Ideas call centre on their customer interface. Cool Ideas responded within 5 minutes. I missed their first call and called back to the service centre.

My call was picked up by Lesego Malapela and we spent more than 30 minutes to trace and rectify the fault on my router. Lesego called me back twice, when True Caller dropped my calls. Lesego was very patient and guided me through the process, even after I made a stupid mistake or 2.

Thank you Lesego - you are cool and efficient, very good communication skills!