Incorrect billing from Cool Ideas, Client is left with no internet to provide for her family!

Good Day

My name is Zelda Tommy i have been using cool Ideas as a internet service provider for almost for 4 years now. 2020 has been the worst service received.

Cool Ideas is charging me for a property 26 Sandridge Village is the address, i moved out of this property in June 2020.

I have sent out numerous emails, asking them to remove this from my profile and to stop with the incorrect billing.

I have called in number of times kindly asking remove this from my profile. I have 2 Children at home, Online studies are being conducted. I am in Real Estate commissions earner!! I need the internet for my job! I have proof and records of all the communications send out clearly stating there is a error.

They cut my internet! Although all my accounts is fully paid Coolidea has failed to admit there is a system problem.

This is the second complaint, on a public platform. The first time i complained they said i was lying and i had to pay for something that i was not using to get my line back up at my current address.

I will take this matters further!