CS
Carl S
1 reviews | Active since Jul 2021
05 Jul 2021, 12:36
*********** support team
My fibre drops daily, support only knows how to reset a router and deflect any persisting issues. I've been calling them for months and not one technician is qualified to diagnose my connection problem.
Biggest waste of money, avoid this place.
And don't trust the high ratings on mybroadband.
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Cool Ideas Service Provider's replyOfficial
06 Jul 2021, 19:40Good day Carl
We are sorry to hear of this frustration,
We see that there have been a few tickets logged under your name, in the latest ticket we see notes of multiple attempts to contact you telephonically to no avail, our team has emailed you for a suitable time to contact you and we have raised this concern with the FNO (Fibre Network Operator) as our network is in working order
please respond to your ticket with a suitable date and time for a phone call in the meanwhile we will escalate with the FNO
The Cool team
We are sorry to hear of this frustration,
We see that there have been a few tickets logged under your name, in the latest ticket we see notes of multiple attempts to contact you telephonically to no avail, our team has emailed you for a suitable time to contact you and we have raised this concern with the FNO (Fibre Network Operator) as our network is in working order
please respond to your ticket with a suitable date and time for a phone call in the meanwhile we will escalate with the FNO
The Cool team
Cool Ideas Service Provider's reply06 Jul 2021, 19:40
Official
Good day Carl
We are sorry to hear of this frustration,
We see that there have been a few tickets logged under your name, in the latest ticket we see notes of multiple attempts to contact you telephonically to no avail, our team has emailed you for a suitable time to contact you and we have raised this concern with the FNO (Fibre Network Operator) as our network is in working order
please respond to your ticket with a suitable date and time for a phone call in the meanwhile we will escalate with the FNO
The Cool team
We are sorry to hear of this frustration,
We see that there have been a few tickets logged under your name, in the latest ticket we see notes of multiple attempts to contact you telephonically to no avail, our team has emailed you for a suitable time to contact you and we have raised this concern with the FNO (Fibre Network Operator) as our network is in working order
please respond to your ticket with a suitable date and time for a phone call in the meanwhile we will escalate with the FNO
The Cool team