*********** Customer Service Department

Ah... I had such high hopes for you.

It started off well for the first two months and then Yesterday we had an outage in my area. I emailed their support to just find out about the issue. Is it just me affected or is it my whole area? After three follow up emails and complete radio silence for the entire day. I emailed then again this morning to inform them that the internet is back online and to find out what was wrong, then the agent finally replies to me with a guide on how to change my PPPoE details and then provides me with someone else's details. Then after informing them about it. They reply with "Apologies" and still I don't know what was the issue! Like really just inform the client. I promise it helps. At least they phoned me to apologize but if you want to play with the big boys don't **** like a puppy! Get a competent CS department.

Kind Regards, A dissapointed customer