Incompetence and bad service when it comes to Fibre

I moved away from my previous ISP after 6 months due to their extremely slow international speeds and terrible customer service. Having had an extremely frustrating experience dealing with them I was in no mood for a repeat. Cool Ideas came recommended from a few friends who claimed that the support was excellent.

It seemed pretty good at first, I app**** on the 27th of September and they had my account up and running the very same day, I was fairly impressed. Unfortunately, the next day (28th of September) I had no connectivity at all. I logged a ticket, and fortunately was heading away for a few days so decided to leave it. Upon returning, I had use of the line for one day before it went down again. Since I still had an open ticket, I again requested Cool Ideas to check into it. The responses varied from "it should be fine" to "its probably Octotel", none of which helped me, still sitting at home using my phone for internet because my 100Mb fibre was not working.

Eventually, running out of patience, I contacted Octotel (my fibre provider) directly. The claim that there is nothing whatsoever wrong with my phyiscal fibre and that Cool Ideas was having trouble connecting Octotel users onto their network. Cool Ideas once again simply blamed Octotel for my issues, despite the fact that I never had connectivity problems in over 6 months with my previous ISP.

I realized at this point that this was going the same way and, having spent R99 for the 3 days in September and R999 for the whole of October already I asked Cool Ideas to rather cancel my account effective the end of October since it was all paid up until then.

Aside from a dismissive and disinterested response from their accounts, they are now insisting that the line can only be cancelled effective 30 November (ie 1 calendar month's notice). Now I wouldn't have been so annoyed by this, had my line not been down for 12 out of the 15 days I have been a Cool Ideas customer. This of course I now will doubtless be forced to pay for another month of their unreliable internet access and disinterested and useless tech support.

I am fully paid up until the end of October, it would cost them nothing to end my account as at the end of October since all they have done is given me a username and password. Making my pay an extra R999 for a service that doesn't work properly and that I don't want is just poor in every possible way