If you want a stable connection at a reasonable price with solid support DO NOT use Cool Ideas.

I recently decided to cancel my line with Cool Ideas due to the soaring prices and there being better value to be found with other providers. When the provider that I planned to switch to told me that there could be up to a 48 hour wait for my new line to be activated I retracted my cancellation with Cool Ideas as I could not afford that sort of downtime at this point in time. On the 30th of June my internet was not working when I woke up (even though the invoice had been paid for the entire month of June, so I would expect working internet for the entire month of June). The Cool Ideas representative blamed Vumatel for this, as they said that the retraction was done successfully on their side, but did not filter through to Vumatel. I was told by the team leader that my next invoice would be discounted for the days that I lost (30 June and most of 1 July), this hasn't happened as my current invoice is for the full amount. I was also told by the team leader that they would contact me to give frequent updates, again this did not happen, I have not heard a word from them since they promised to give me updates. The line became active again late afternoon on 1 July. It is now 3 July and my line has just gone down again. Again the blame is put on to Vumatel by the Cool Ideas representative that I dealt with. I am told that there is up to a 72 hour turnaround time. If this comes to fruition I would have had no internet for 5 days out of the last week. If you want a stable connection at a reasonable price with solid support DO NOT use Cool Ideas.