CW
Christiaan W
1 reviews | Active since Mar 2014
19 Feb 2022, 19:02
**** Ideas
Sick of their **** internet for the last month, i have to change my dns and isp settings to get reliable speed, their support sucks as it is a 24 hour turnaround before a response. Unfortunately i cant proof that they block me on some sites but i know they do!! They are for sure not the best isp since a year ago. I will take my business somewhere else.
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Replies (1)
Cool Ideas Service Provider's replyOfficial
21 Feb 2022, 16:22Good day Christiaan D,
Thank you for your feedback and apologies for the inconvenience caused, as well as your negative experience.
Rest assured that our lines are Super Fast, Uncapped and Unshaped. If you are experiencing issues, our Support team can help resolve those issues.
Please note that our Support technicians tried reaching you when your Support ticket was created around 09 Jan 2022, to no avail. We've tried contacting you several times today as well.
Please advise on a convenient time for a call back for troubleshooting.
Kind Regards,
Cool Ideas
*** | ***
Thank you for your feedback and apologies for the inconvenience caused, as well as your negative experience.
Rest assured that our lines are Super Fast, Uncapped and Unshaped. If you are experiencing issues, our Support team can help resolve those issues.
Please note that our Support technicians tried reaching you when your Support ticket was created around 09 Jan 2022, to no avail. We've tried contacting you several times today as well.
Please advise on a convenient time for a call back for troubleshooting.
Kind Regards,
Cool Ideas
*** | ***
Cool Ideas Service Provider's reply21 Feb 2022, 16:22
Official
Good day Christiaan D,
Thank you for your feedback and apologies for the inconvenience caused, as well as your negative experience.
Rest assured that our lines are Super Fast, Uncapped and Unshaped. If you are experiencing issues, our Support team can help resolve those issues.
Please note that our Support technicians tried reaching you when your Support ticket was created around 09 Jan 2022, to no avail. We've tried contacting you several times today as well.
Please advise on a convenient time for a call back for troubleshooting.
Kind Regards,
Cool Ideas
*** | ***
Thank you for your feedback and apologies for the inconvenience caused, as well as your negative experience.
Rest assured that our lines are Super Fast, Uncapped and Unshaped. If you are experiencing issues, our Support team can help resolve those issues.
Please note that our Support technicians tried reaching you when your Support ticket was created around 09 Jan 2022, to no avail. We've tried contacting you several times today as well.
Please advise on a convenient time for a call back for troubleshooting.
Kind Regards,
Cool Ideas
*** | ***