I regret signing up with Cool ideas

I’ve had such an unpleasant experience with cool ideas . The customer service agents that I’ve spoken to so far have been very unprofessional and dismissive. I cancelled my contract with cool ideas and acknowledged that I was liable to pay for the month of February and was advised that the services will automatically be cancelled in February and that was the information given to me by customer service when I called to cancel my contract. I am now being told that I need to pay for a February bill when my services when cut off already in January as per agreement . I cannot understand why I would need to pay for the month of February when my internet was cut off already early January . Cool ideas customer service is not helpful because we are now heading to June and still have no clear indication when the matter will be resolved regarding the dispute I made for the February bill I’ve been sent.