I couldn't ask for a better ISP

My internet went down and I logged a ticket on their website via my cellphone. An hour or two later I had a call from an agent there indicating that the fault was linked to Vumatel and that they had been notified. The next day I received at least two calls from Cool Ideas again advising me of the progress with Vumatel at various stages. After the fault was rectified during the night of the day after I logged the ticket I had another call checking up from my end. Brilliant communication