LW
Lucinda W
1 reviews | Active since Jul 2022
22 Jul 2024, 14:11
I am struggling to get a ticket logged or to reach them as my internet keeps switching on and off
I am struggling to get a ticket logged or to reach them as my internet keeps switching on and off. My sister has online schooling and this is becoming a huge problem. No comms received from them either regarding what is happening!
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Cool Ideas Service Provider's replyOfficial
22 Jul 2024, 14:39Dear Lucinda,
Thank you for reaching out, and apologies for any inconvenience you may have encountered.
Unfortunately, we could not find a profile using the details from your review. Please try one of the following options to get assistance from our Support Team:
- Send an email describing the issue to ***, but please include the account holder's information/your address and your phone number to the email. You will receive an automatic reply with a #COOL ticket reference. Please share that reference with us.
- Call our Support Team on *** for prompt assistance. If your case has to be sent to Tier 2 Support, please request an urgent call back so the team can prioritise your case.
- Log a ticket through your Client Portal and share your #COOL ticket reference with us.
We're eager to hear back from you.
Warm Regards,
Cool Ideas
Cool Ideas Service Provider's reply22 Jul 2024, 14:39
Official
Dear Lucinda,
Thank you for reaching out, and apologies for any inconvenience you may have encountered.
Unfortunately, we could not find a profile using the details from your review. Please try one of the following options to get assistance from our Support Team:
- Send an email describing the issue to ***, but please include the account holder's information/your address and your phone number to the email. You will receive an automatic reply with a #COOL ticket reference. Please share that reference with us.
- Call our Support Team on *** for prompt assistance. If your case has to be sent to Tier 2 Support, please request an urgent call back so the team can prioritise your case.
- Log a ticket through your Client Portal and share your #COOL ticket reference with us.
We're eager to hear back from you.
Warm Regards,
Cool Ideas