ST
SC T
1 reviews | Active since May 2018
04 Apr 2021, 19:14
I am not happy at all
#COOL-*** - I am not happy at all #COOL-***
I just got home from a long trip where I didn't have reception.
I get home and my service is not working. I check the cool ideas portal and it says I have an unpaid invoice.
Is this why my service is not working, because my bank says that the debit order went through on the third. Check the screenshots.
Why is my service off?
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Cool Ideas Service Provider's replyOfficial
13 Apr 2021, 10:57Good day SC T
We are sorry to hear of this frustration
there appears to have been a system error on the balwin fibre portal whereby a cancellation order was received from another ISP for your line which we were to decline and we failed to do so. we can admit that we were not aware that we were to action a decline as you are our client and we did not submit a cancellation.
We have since addressed this with the executive team at balwin fibre and are working to resolve this process.
Our team has been in touch with the way forward
The Cool Team
We are sorry to hear of this frustration
there appears to have been a system error on the balwin fibre portal whereby a cancellation order was received from another ISP for your line which we were to decline and we failed to do so. we can admit that we were not aware that we were to action a decline as you are our client and we did not submit a cancellation.
We have since addressed this with the executive team at balwin fibre and are working to resolve this process.
Our team has been in touch with the way forward
The Cool Team
Cool Ideas Service Provider's reply13 Apr 2021, 10:57
Official
Good day SC T
We are sorry to hear of this frustration
there appears to have been a system error on the balwin fibre portal whereby a cancellation order was received from another ISP for your line which we were to decline and we failed to do so. we can admit that we were not aware that we were to action a decline as you are our client and we did not submit a cancellation.
We have since addressed this with the executive team at balwin fibre and are working to resolve this process.
Our team has been in touch with the way forward
The Cool Team
We are sorry to hear of this frustration
there appears to have been a system error on the balwin fibre portal whereby a cancellation order was received from another ISP for your line which we were to decline and we failed to do so. we can admit that we were not aware that we were to action a decline as you are our client and we did not submit a cancellation.
We have since addressed this with the executive team at balwin fibre and are working to resolve this process.
Our team has been in touch with the way forward
The Cool Team