HUGE PROBLEMS WITH COOL IDEAS - Think twice!

Item: Cool Ideas Service Provider
Rating: 1
Author: Annabel M

I have had endless problems with this company. Practically every single day it shuts down. It's too appalling for words! Since last Friday I have been having problems logging in with s decent ISP and by today (because of this) I had to bring in my IT specialist to try and sort all these various issues out. And it all began with them! I am now, desperately trying to get rid of them. But on the grounds that I had no internet (thanks, Cool Ideas!), I have been unable to do so! My choice will be Afrihost. Having been into Samsung in the Somerset Mall, they have, along the way suggested Afrihost, as have friends of mine! If I can only get free from Cool Ideas, I will be there in a second. Assume I will have to endure more misery from Cool Ideas for yet another month, Then I sincerely hope that I can finally move on! So. Think twice about your choice of picking your best way forward!

Helpful (0)

Replies (1)

Cool Ideas Service Provider's replyOfficial

28 Aug 2024, 08:06

Dear Annabel, Thank you for reaching out and sharing your concerns. We're genuinely sorry to hear about the issues you've been experiencing with our service. We strive to provide reliable and effective support, and it’s clear that we fell short in this instance. We understand your frustration with the connectivity issues and the impact they've had on your work. To help resolve this matter, we would like to offer our assistance in addressing the specific problems you've encountered. However, we noticed that no support tickets have been logged for these issues. By submitting a ticket to ***, our technical team can investigate and work towards a solution more effectively. If you could provide us with more details about the connectivity problems you’ve faced, we will prioritize your case and aim to resolve it as swiftly as possible. We’re committed to improving your experience and would appreciate the opportunity to rectify the situation. Our Support Team will contact you in this regard. Regarding your decision to potentially switch to another provider, we respect your choice and want to ensure that if you do decide to leave, the transition is as smooth as possible. Our Connect Team can assist you in that regard. Again, we sincerely apologise for the inconvenience you've experienced and look forward to your response so we can address your concerns promptly. Warm Regards, Cool Ideas

Cool Ideas Service Provider's reply28 Aug 2024, 08:06

Official