How low is the Bar for service?

The cable guys, useless as they are Frogfoot and Cool Ideas Service Provider really dont give a damn. They both indemnify each other from any repercussions. The ISP is the point of contact, yet they take no responsibility for their own client issues!! They wont take responsibility for the terrible service that Frogfoot provides, but they will take your money - heaven help you if you don't pay!!!!! When I called in to complain about the issues, I was told to write an e-mail to complain. Hell I waited 7 days for them to fix the line. I called them 5 or 6 times a day. NOW I MUST WRITE TO THEM AGAIN!!!!! Incredible!!! Masego Sekamogeng is agent at Cool Ideas that states - check our terms and conditions - we are not liable... Yes, but it took over 48 hours for your team to sort out that I even had a line. We escalated that... So what!!!! that did not get a response did it! If I was @CoolIdeasServiceProvider I would have called my client that I had stuffed around to 7 days and said " we are sorry for what happened, how can we make it up to you?" Firstly, give me back the money for the 7 days that I did not have a service!!!!! WHY DID I HAVE TO CALL YOU!!!!! The SAD part is that they are rated number 1 in this country. WOW, what a low bar we accept! When I said that it was not acceptable, he e-mailed me the cancellation procedure... Guess they really dont want my business. BUT they owe me 7 days of service and I will get that back!!!