MM
Mandla M
1 reviews | Active since Feb 2021
18 Feb 2021, 15:48
How does suspension work?
Please help, Cool Ideas suspend my service in Dec, and now they charging me for no service and they say it is in their contract. They want full payment for a service that wasn't rendered. Its something I was willing to pay if the service was rendered.
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Replies (2)
Cool Ideas Service Provider's replyOfficial
18 Feb 2021, 17:13Hi Mandla
we are sorry to hear of this experience,
We only suspend once there is no payment recieved as this is an automatic action by our system, if you had a refund dispute or downtime dispute there is a process where you log this with the accounts team.
have you engaged with the management team at all ? if not please email complaints @ cool ideas . co .za and provide us with all the relevant details
The Cool Team
we are sorry to hear of this experience,
We only suspend once there is no payment recieved as this is an automatic action by our system, if you had a refund dispute or downtime dispute there is a process where you log this with the accounts team.
have you engaged with the management team at all ? if not please email complaints @ cool ideas . co .za and provide us with all the relevant details
The Cool Team
Cool Ideas Service Provider's reply18 Feb 2021, 17:13
Official
Hi Mandla
we are sorry to hear of this experience,
We only suspend once there is no payment recieved as this is an automatic action by our system, if you had a refund dispute or downtime dispute there is a process where you log this with the accounts team.
have you engaged with the management team at all ? if not please email complaints @ cool ideas . co .za and provide us with all the relevant details
The Cool Team
we are sorry to hear of this experience,
We only suspend once there is no payment recieved as this is an automatic action by our system, if you had a refund dispute or downtime dispute there is a process where you log this with the accounts team.
have you engaged with the management team at all ? if not please email complaints @ cool ideas . co .za and provide us with all the relevant details
The Cool Team
Cool Ideas Service Provider's replyOfficial
18 Feb 2021, 17:29Good day Mandla
as per our accounts team your debit order bounced in december which we informed you of, we then sent a invoice reminders on the 7th and a suspension warning on the 8th before actually suspending you. you had sufficient warning and it is money owed to us. kinldy make payment and if you still have a problem you are welcome to escalate it via the email address provided above
as per our accounts team your debit order bounced in december which we informed you of, we then sent a invoice reminders on the 7th and a suspension warning on the 8th before actually suspending you. you had sufficient warning and it is money owed to us. kinldy make payment and if you still have a problem you are welcome to escalate it via the email address provided above
Cool Ideas Service Provider's reply18 Feb 2021, 17:29
Official
Good day Mandla
as per our accounts team your debit order bounced in december which we informed you of, we then sent a invoice reminders on the 7th and a suspension warning on the 8th before actually suspending you. you had sufficient warning and it is money owed to us. kinldy make payment and if you still have a problem you are welcome to escalate it via the email address provided above
as per our accounts team your debit order bounced in december which we informed you of, we then sent a invoice reminders on the 7th and a suspension warning on the 8th before actually suspending you. you had sufficient warning and it is money owed to us. kinldy make payment and if you still have a problem you are welcome to escalate it via the email address provided above