Horrific experience and charging me for a line I don’t even have yet

Item: Cool Ideas Service Provider
Rating: 1
Author: Kerry N

Honestly the worst ISP experience ever. I ordered my WiFi almost two weeks ago now and I’m still sitting without WiFi. They refuse to give me any timelines and have starting charging me for a service they haven’t supp****. They said it would be prorated but I’m now sitting with no WiFi for the 2nd day I’ve paid for and the weekend is about to start. No one explains anything properly and the only instructions I received is a pamphlet with tiny black and red writing on a blue background so it’s impossible to read. I’m not a someone who battles with tech and this experience has bee awful. I can’t imagine how others who aren’t good with tech are handling this company.

Also it’s not the actual fibre line. They came to activate the line a day after they were told to and the guy checked and confirmed the line is active. So this poor experience is sitting with Cool Ideas as the ISP.

Helpful (0)

Replies (1)

Cool Ideas Service Provider's replyOfficial

12 May 2025, 11:11

Good day Kerry,

Thank you for your feedback. We sincerely apologise for any inconvenience caused by the provisioning issue that delayed your initial connection. We understand the importance of a reliable connection, especially since your pro-rata invoice was already generated by our system.

We're pleased to acknowledge that our Support Team helped you get connected for the first time over the weekend. Thank you for allowing us the opportunity to make things right. Your patience and understanding through this process are truly appreciated.

Please feel free to contact us if you ever need assistance again in the future. We're here to help.

Warm Regards,

The Cool Ideas Team

Cool Ideas Service Provider's reply12 May 2025, 11:11

Official

Good day Kerry,

Please feel free to contact us if you ever need assistance again in the future. We're here to help.

Warm Regards,

The Cool Ideas Team