Horrible service from Cool Ideas!!!

Never have I experienced such horrible service anywhere. I decided to take a fibre contract with Cool Ideas as they were rated 1st when it comes to service. From start I have not have any joy. Although I took the contract with them they expected me to put pressure on SADV for the lines to be installed. Never have they kept me updated on progress. I had to phone around and get feedback from both SADV and Cool Ideas. I was extremely happy when I received my modem and could start using my fibre after 6 months of waiting. But then the next problem start, I get emails stating that invoices have been generated and that my payment method is "automatic debit order". Three invoices and 3 calls and tickets later and my debit orders still has not gone through on my account...after I was promised that they will ensure that is goes through. The email states you can easily pay by logging in to your client area. I have done that but nowhere does it give you the option to pay and nowhere on the invoice do they provide you with account details. Seems like they do not want my money but can someone from Cool Ideas just confirm this then I can go on a shopping spree using their money. On 02/04/2019 I was advised via ticket that "we had a system error and it has been escalated...." and the best one so far, on 05/04/2019 "....we are currently experiencing a systemic error with client from Brackendowns, we are unable to debit their accounts, we are trying to fix the error on our side......". What has the area got to do with my debit order?? Just a final word to Cool Ideas, when my contract expire I will definitely look for a service provider who knows what the word client service means and I will not refer any of my friends or families to Cool Ideas unless you can proof to me that you are actually a company that is worth being rated no 1.