1 reviews | Active since Sept 2019
Horrible ideas...Bad idea...No network ideas
Horrible ideas,Bad ideas...Nothing is cool about this one's...Go I check their reviews you'll understand....I am a client with Horrible Ideas...Every month they bill you but you spend atleast 1 -2 weeks without internet every month.
The worst was recent ...I spend 2 weeks without internet...I called them first day they said they will send a technician to come and check my line...it tool them 3 days yoi know what's crazy I am 1 street away from them but nah 3 days for a technician to come...when he came he put a wire on the table and said I'm coming back...He never came back....The following day was Friday...He came again do the same thing and left....Never came back...when we called Horrible ideas they said they will try sent ANOTHER technician and take another 2 days....When the guy came who was very helpful shame....He tried his best and said he will come back...He came back and explain that there's an issue with cables but He is gong there so they sort it out....Cool fast forward after 2 weeks my internet was restored.
At the end of the month Horrible ideas send an invoice they want to bill me full month...I told them hold on...I am not going to pay the 2 weeks I sit without internet don't try and still my money invoice me for the service you rendered.
Another lady send an email and said ITS NON OF OUT BUSINESS YOU HAD NO INTERNET PAY OR WE SUSPEND your line...I told them...You can suspended the line I'll just go ask service elsewhere.....indeed they suspended my account claiming is non payment.i said I did not pay because I am waiting you do credit my account for the 2 weeks I spend without internet so I can pay the other 2 weeks u had internet they refused.i said then I move elsewhere where I will have internet the whole month and pay full for what I use.
Cool Ideas or horribl3 ideas service is extremely Horrible...Just stay away and safe yourself headache....go check their reviews 98% of clients complain about the same thing.
RUN AWAY,STAY AWAY!!!!!!
Thank you for sharing your feedback with us. We understand that you may have experienced some inconvenience, and we sincerely apologize for any difficulties you encountered.
We have thoroughly investigated your case and provided detailed feedback through your recent credit request ticket. We encourage you to review the information provided and respond to our team's email if you have any further questions or concerns.
At Cool Ideas, we are committed to providing excellent service to all our customers. While we strive to address every issue promptly and fairly, it's important to ensure that our resolutions align with our Terms and Conditions.
Thank you for your understanding.
Kind Regards,
Cool Ideas
Thank you for sharing your feedback with us. We understand that you may have experienced some inconvenience, and we sincerely apologize for any difficulties you encountered.
We have thoroughly investigated your case and provided detailed feedback through your recent credit request ticket. We encourage you to review the information provided and respond to our team's email if you have any further questions or concerns.
At Cool Ideas, we are committed to providing excellent service to all our customers. While we strive to address every issue promptly and fairly, it's important to ensure that our resolutions align with our Terms and Conditions.
Thank you for your understanding.
Kind Regards,
Cool Ideas
