ZD
Zunaid D
1 reviews | Active since Jul 2021
16 May 2024, 12:27
Horrible, abysmal, shockingly dreadful service...
Horrible, abysmal, shockingly dreadful service...
Every month my service gets cancelled,and needs to be reinstated as if its a new customer. I jave been a client for 2years, the 1sst yeqr the service has been exceptional.
Every month it takes 2 weeks to get my services up again and nedless to saay there is no compensation for this.
I have to follow up everyday because be assured i will not get a phone call with any upate of progress regardless to the countless empty promises of someone calling me.
I get it would be easier to just cancel, but why should we just accept mediocare service and neear death threats for late payments ?
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Replies (1)
Cool Ideas Service Provider's replyOfficial
16 May 2024, 14:48Dear Zunaid,
We deeply regret the frustration you've experienced as a result of the ongoing technical challenges with your line. Your feedback is invaluable to us, and we're committed to resolving this issue swiftly.
I want to assure you that we've already taken proactive steps by elevating your case to our Connect Manager, who is dedicated to finding a resolution promptly. Additionally, we've reached out to Vumatel to expedite the reconnection process for your line.
Your patience and understanding during this time are greatly appreciated. We're working diligently to restore your connection as soon as possible and ensure you can enjoy uninterrupted service.
If there's anything else we can do to assist you further, please don't hesitate to reach out. Your satisfaction remains our top priority.
Warm Regards,
Cool Ideas
We deeply regret the frustration you've experienced as a result of the ongoing technical challenges with your line. Your feedback is invaluable to us, and we're committed to resolving this issue swiftly.
I want to assure you that we've already taken proactive steps by elevating your case to our Connect Manager, who is dedicated to finding a resolution promptly. Additionally, we've reached out to Vumatel to expedite the reconnection process for your line.
Your patience and understanding during this time are greatly appreciated. We're working diligently to restore your connection as soon as possible and ensure you can enjoy uninterrupted service.
If there's anything else we can do to assist you further, please don't hesitate to reach out. Your satisfaction remains our top priority.
Warm Regards,
Cool Ideas
Cool Ideas Service Provider's reply16 May 2024, 14:48
Official
Dear Zunaid,
We deeply regret the frustration you've experienced as a result of the ongoing technical challenges with your line. Your feedback is invaluable to us, and we're committed to resolving this issue swiftly.
I want to assure you that we've already taken proactive steps by elevating your case to our Connect Manager, who is dedicated to finding a resolution promptly. Additionally, we've reached out to Vumatel to expedite the reconnection process for your line.
Your patience and understanding during this time are greatly appreciated. We're working diligently to restore your connection as soon as possible and ensure you can enjoy uninterrupted service.
If there's anything else we can do to assist you further, please don't hesitate to reach out. Your satisfaction remains our top priority.
Warm Regards,
Cool Ideas
We deeply regret the frustration you've experienced as a result of the ongoing technical challenges with your line. Your feedback is invaluable to us, and we're committed to resolving this issue swiftly.
I want to assure you that we've already taken proactive steps by elevating your case to our Connect Manager, who is dedicated to finding a resolution promptly. Additionally, we've reached out to Vumatel to expedite the reconnection process for your line.
Your patience and understanding during this time are greatly appreciated. We're working diligently to restore your connection as soon as possible and ensure you can enjoy uninterrupted service.
If there's anything else we can do to assist you further, please don't hesitate to reach out. Your satisfaction remains our top priority.
Warm Regards,
Cool Ideas