NK
Naeem K
1 reviews | Active since Aug 2016
26 Jan 2021, 11:54
Hopeless!
The service that i am getting is very horrible, my fiber line always tells me connected without internet, the technicians calls and does speed test and tells me its all ok, a few minutes later it does the same thing, earlier this week a technician says the IP address is incorrect and its an IP address for Telkom not for Coolideas, How can i pay for the service if I cant use the service that Coolideas is giving me?
Helpful (0)
Replies (3)0
Replies (3)
Cool Ideas Service Provider's replyOfficial
26 Jan 2021, 11:58Hi Naeem
We apologize for the frusrtation experienced.
what the above sounds like is a cross patch from the fibre line providers side, we will request a supervisor look into your open support ticket and escalate accordingly with the fibre line provider
The Cool Team
We apologize for the frusrtation experienced.
what the above sounds like is a cross patch from the fibre line providers side, we will request a supervisor look into your open support ticket and escalate accordingly with the fibre line provider
The Cool Team
Cool Ideas Service Provider's reply26 Jan 2021, 11:58
Official
Hi Naeem
We apologize for the frusrtation experienced.
what the above sounds like is a cross patch from the fibre line providers side, we will request a supervisor look into your open support ticket and escalate accordingly with the fibre line provider
The Cool Team
We apologize for the frusrtation experienced.
what the above sounds like is a cross patch from the fibre line providers side, we will request a supervisor look into your open support ticket and escalate accordingly with the fibre line provider
The Cool Team
NK
Naeem K's updateReviewer Update
27 Jan 2021, 11:02Again with a hopeless service that is been given to me, a technician found a fault with the router, a router swop out is to be done, but there is no ETA given to me regarding the router swop out, How can I pay for something that I do not have?, I called the help line and the person that had answered my call looked at my reference regarding the issue and can not give me an ETA, I asked the representative over the phone to transfer me to someone that can give me an ETA or re-assurance, he insisted that he cannot! How useless! FRUSTRATING!!!
NK
Naeem K's update27 Jan 2021, 11:02
Reviewer Update
Again with a hopeless service that is been given to me, a technician found a fault with the router, a router swop out is to be done, but there is no ETA given to me regarding the router swop out, How can I pay for something that I do not have?, I called the help line and the person that had answered my call looked at my reference regarding the issue and can not give me an ETA, I asked the representative over the phone to transfer me to someone that can give me an ETA or re-assurance, he insisted that he cannot! How useless! FRUSTRATING!!!
Cool Ideas Service Provider's replyOfficial
27 Jan 2021, 13:43Hi Naeem
a Support supervisor will be in touch shortly to assist you with an ETA
The Cool team
a Support supervisor will be in touch shortly to assist you with an ETA
The Cool team
Cool Ideas Service Provider's reply27 Jan 2021, 13:43
Official
Hi Naeem
a Support supervisor will be in touch shortly to assist you with an ETA
The Cool team
a Support supervisor will be in touch shortly to assist you with an ETA
The Cool team