JA
Jason A
1 reviews | Active since Aug 2011
03 Jul 2025, 17:45
Here's an Idea! Get me connected ASAP!
So far, not a great experience with you guys. Ordered a fibre connection back in May for commencement 1 July. Still waiting for a Internet connection 3 days after it was supposed to be on.
The order has been placed with Openserve on 30 June and no one seems to know whats happening.
Writing a review seems to be the only option now to get the ball rolling, as i haven't heard anything today.
I need internet as in yesterday.
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Cool Ideas Service Provider's replyOfficial
04 Jul 2025, 13:40Good day Jason, Thank you for your feedback, and we truly apologise for the delay and frustration this has caused. We understand how important it is to be connected, especially after planning your installation well in advance. One of our Connect Leam Leaders will be in touch to investigate the delay with Openserve and prioritise getting you online as soon as possible. We appreciate your patience and the opportunity to make this right.
Warm Regards, The Cool Ideas Team
Warm Regards, The Cool Ideas Team
Cool Ideas Service Provider's reply04 Jul 2025, 13:40
Official
Good day Jason, Thank you for your feedback, and we truly apologise for the delay and frustration this has caused. We understand how important it is to be connected, especially after planning your installation well in advance. One of our Connect Leam Leaders will be in touch to investigate the delay with Openserve and prioritise getting you online as soon as possible. We appreciate your patience and the opportunity to make this right.
Warm Regards, The Cool Ideas Team
Warm Regards, The Cool Ideas Team