Hassle to get fibre

Ot has been almost a month since i app**** through cool ideas for fibre. An installation had already been done by the previois owners so i just need to be reconfigured but it still has not been done. I have spoken to a number of employees from Linae to Edward to a "supervisor" Greg and still nothing...for one they do not even know what the issue is and keep showing me that they dont want to assist me...i have asked for a senior manager nto call me but instead got a call from Greg who didnt even look into the issue before calling me...if these are their customer service standards then i have no faith in their product not to mention the number of false promises and incorrect information I have been given by them