Greedy and unreasoble service provider.

As a loyal customer of approximately ten years, I find it extremely unreasonable that my service line was cancelled after a single missed payment. While I acknowledge that I fell behind for one month due to personal circumstances—not because of financial inability or unwillingness to pay—I communicated with the company, requesting that my line not be cancelled. Despite numerous emails from the company demanding payment, I ultimately settled the outstanding amount and paid for the following month as usual.

Nevertheless, the company proceeded to cancel my line and is now insisting that I pay a R1,000 cancellation fee. It is disheartening that, after a decade of reliable payments without ever missing a debit order, I am suddenly labelled a “risky” customer. In my view, this reflects an inflexible and greedy approach rather than fair customer service. Therefore, if anyone is considering Cool Ideas as a service provider, be aware of their unreasonable greedy attitude and lack of loyalty to long-standing customers. Your welcome.