Great Support!

On Sunday afternoon (23 May 2021), my line went down. I decided to log a ticket after a hour of it being down - this was around 14:30, and got a response within 10 minutes. They logged it with Vuma - who to my surprise arrived on the same day about an hour and a half later and resolved the issue (fiber had snapped). - Well done to both Cool ideas and Vuma here.

Other issues that I've been having have had a similar result, speedy response times. When the issue is beyond their control, I have always gotten feedback from them regarding the issue (ie packet loss in the evenings, regardless of isp basically a Vuma issue in out area) - they don't just "close the ticket" like certain other isp's I've dealt with in the past.

Finally, to date, I've never had speed issues, being on a 50/50 line - I get around ~54/54 Mb/s, latency is also rock solid ~166ms to London.

tldr - cool ideas have seriously upped their support game big time, fast response times, useful feedback and they seem to take the issues seriously, even if its not their fault.

Can easily recommend them.