RE
Reinhardt E

1 reviews | Active since Feb 2024

12 Dec 2025, 17:17

Great internet, just hope you don’t need to cancel the service or you’re in for a hell of a struggle

If we could go lower on the scale we would, look unbiased, the actual service ( internet has been solid )

But holy ****, is the service terrible.

I cancelled my contract back in October, meaning it should end in November. However I am still being pestered about an invoice for december.

On the call to cancel the contract I explicitly asked “ is there anything else required from my side “ I was told no - cool ideas you record your calls, so that one is on you. I have called multiple ****ing times, but still this bs.

Fix your ****

0
Replies (2)
Cool Ideas Service Provider
Cool Ideas Service Provider's reply13 Dec 2025, 14:23
Official
Good day Reinhardt, 
 
Thank you for your feedback, and apologies for any inconvenience you may have encountered. 
 
We note your comments regarding the cancellation and subsequent billing query, and understand how frustrating this situation can be when expectations do not align. 
 
We have your case on record, and our Connect Manager will contact you on Monday to review the cancellation request and billing timeline in detail, clarify the process followed, and ensure the matter is addressed appropriately. 
 
Thank you for your patience and understanding while this is reviewed. 
 
Kind Regards, 
The Cool Ideas Team 
RE
Reinhardt E's update17 Dec 2025, 07:26
Reviewer Update
Still waiting on that call.

At least commit to what you say you will