GG
Gustav G
1 reviews | Active since Mar 2009
09 Apr 2026, 16:12
Great company but the billing department doesn't know what they are doing
Billed me twice for the same service in the same month. Paid the one invoice. They keep suspending the service, do not reverse the duplicate bill and the open ticket to billing has remained unresolved even with me calling them three times.
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Cool Ideas Service Provider's replyOfficial
13 Apr 2026, 13:02Good day Gustav,
Thank you for taking the time to share your experience, and apologies for any inconvenience you may have encountered due to the recent billing issue.
We take our customers' feedback very seriously as it helps us continue to improve our service. Rest assured that our Accounts Supervisor will investigate your case and address it accordingly.
We are glad to acknowledged that the issue has now been resolved. Thanks again for your honest review.
Kind Regards,
The Cool Ideas Team
Thank you for taking the time to share your experience, and apologies for any inconvenience you may have encountered due to the recent billing issue.
We take our customers' feedback very seriously as it helps us continue to improve our service. Rest assured that our Accounts Supervisor will investigate your case and address it accordingly.
We are glad to acknowledged that the issue has now been resolved. Thanks again for your honest review.
Kind Regards,
The Cool Ideas Team
Cool Ideas Service Provider's reply13 Apr 2026, 13:02
Official
Good day Gustav,
Thank you for taking the time to share your experience, and apologies for any inconvenience you may have encountered due to the recent billing issue.
We take our customers' feedback very seriously as it helps us continue to improve our service. Rest assured that our Accounts Supervisor will investigate your case and address it accordingly.
We are glad to acknowledged that the issue has now been resolved. Thanks again for your honest review.
Kind Regards,
The Cool Ideas Team
Thank you for taking the time to share your experience, and apologies for any inconvenience you may have encountered due to the recent billing issue.
We take our customers' feedback very seriously as it helps us continue to improve our service. Rest assured that our Accounts Supervisor will investigate your case and address it accordingly.
We are glad to acknowledged that the issue has now been resolved. Thanks again for your honest review.
Kind Regards,
The Cool Ideas Team