IG
Izak G
1 reviews | Active since Feb 2024
31 Jan 2025, 11:47
Good speed, Terrible Support
Speed is great, but when you run into issues it is a nightmare. Initially they made contact 4 hours after loggin the call, but since then I have been getting no response from them, and I'm now down for 3 days. Tried phoning the support line as well, but just no one picked up after quite a few minutes. Not suitable for any work from home solution
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Replies (2)
Cool Ideas Service Provider's replyOfficial
31 Jan 2025, 12:26Hi Izak, Thank you for your feedback and for highlighting your experience. We're glad to hear you're happy with the speed but truly regret the support challenges you've encountered. Could you please share the number you dialled when you didn't receive an answer? This will help us investigate and address the issue. Additionally, our Support Manager will be reaching out to you shortly to assist further and get your connection fully restored. We appreciate your patience and look forward to resolving this for you. Warm Regards, The Cool Ideas Team
Cool Ideas Service Provider's reply31 Jan 2025, 12:26
Official
Hi Izak, Thank you for your feedback and for highlighting your experience. We're glad to hear you're happy with the speed but truly regret the support challenges you've encountered. Could you please share the number you dialled when you didn't receive an answer? This will help us investigate and address the issue. Additionally, our Support Manager will be reaching out to you shortly to assist further and get your connection fully restored. We appreciate your patience and look forward to resolving this for you. Warm Regards, The Cool Ideas Team
IG
Izak G's updateReviewer Update
31 Jan 2025, 13:13The number I dialed is +***, today finally I got through. Yesterday when I selected option 2 for support, the line went quiet, I stayed on the call for about 5 minutes and with no sound on it or anyone answering I gave up
IG
Izak G's update31 Jan 2025, 13:13
Reviewer Update
The number I dialed is +***, today finally I got through. Yesterday when I selected option 2 for support, the line went quiet, I stayed on the call for about 5 minutes and with no sound on it or anyone answering I gave up