Good Luck Trying To Cancel

Very dissatisfied with Cool Ideas service. We notified them over a month in advance that we would be changing from them to a new ISP and gave them a date to cancel it. When they did not release our line as promised, I phoned them on Saturday morning and finally got through to someone, who said they needed to put me through to their manager. I held - for 40 minutes, and still my call was not answered. Turns out according to one of their own staff we contacted shortly after, their managers do not work the weekends, so I was put on hold for nothing.

So instead of me enjoying my new ISP's service I am still sitting here with this issue unresolved. The teams who can sort it out have apparently gone home even though we contacted them while they were actually in office, and Cool Ideas just shifted the blame to our fibre provider.

We are moving because of Cool Ideas regular DDDoS attacks, I would recommend a different ISP.