1 reviews | Active since Jul 2011
Generic and no commitment to secure future customers
I don't know even where to start. Placed my order online on 5 July. From the start, I needed to manually intervene on a daily basis, to ask for updated. Long story short, I was told that there's issues with Metro Fibre. Subsequently, I elected to move to Open Serve.
I was told, to re-apply on website. That was unsuccessful as my email address was already linked to the existing order.
Client Service is pathetic... You will ONLY receive generic emails. Nobody is willing to assist you.
They think you are suppose to know all the IT terms.
I was willing, to sign up and stay with you guys ... but due to the lack of commitment and non-existing assistance, I will stay clear from Cool Ideas.
For what it's worth: COOL-***
Thank you for your feedback. We are sorry to learn of your poor sign-up experience.
We see that you've already spoken with one of our Operations Analysts in this regard. We have also escalated your case to our Operations Supervisor for further assistance.
Please let us know should you require further assistance.
Kind Regards,
Cool Ideas
***
Thank you for your feedback. We are sorry to learn of your poor sign-up experience.
We see that you've already spoken with one of our Operations Analysts in this regard. We have also escalated your case to our Operations Supervisor for further assistance.
Please let us know should you require further assistance.
Kind Regards,
Cool Ideas
***
(#COOL-***)
I signed up with Cool Ideas on the 5th of July. Today is the 28th of July and neither Cool Ideas, nor Openserve can tell me what the exact issue might be.
Cool Ideas advertise that the turnaround time is 2 - 3 weeks. I'm now standing on 23 days.
My query has been escelated to an "Escalation Analysist", but I'm only receiving generic email responses.
Come on guys... you advertise that you are Nr 1 in the industry, but look at this???
Unacceptable !
(#COOL-***)
I signed up with Cool Ideas on the 5th of July. Today is the 28th of July and neither Cool Ideas, nor Openserve can tell me what the exact issue might be.
Cool Ideas advertise that the turnaround time is 2 - 3 weeks. I'm now standing on 23 days.
My query has been escelated to an "Escalation Analysist", but I'm only receiving generic email responses.
Come on guys... you advertise that you are Nr 1 in the industry, but look at this???
Unacceptable !