AK
Amina K
1 reviews | Active since Oct 2019
24 Jul 2024, 10:10
Frustrating on slow service
So I had issues with payfast and had to pay my line using EasyPay. Had to call the call centre to get a reference number, agent gave me the incorrect number and now I have no internet. Day 2 and I’m still waiting on feedback or my line to be connected. This is frustrating and seems to be a monthly issue with them
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Cool Ideas Service Provider's replyOfficial
24 Jul 2024, 15:25Dear Amina, Thank you for your feedback. We sincerely apologise for any inconvenience you may have encountered whilst attempting to renew your voucher. We take such matters seriously and our Connect Team Leader will investigate and contact you with progressive feedback. If you have further questions or concerns, please send them directly through your ticket for prompt assistance. Your patience and understanding are greatly valued. Please bear with us a little longer while we work to restore your connection. Warm Regards, Cool Ideas
Cool Ideas Service Provider's reply24 Jul 2024, 15:25
Official
Dear Amina, Thank you for your feedback. We sincerely apologise for any inconvenience you may have encountered whilst attempting to renew your voucher. We take such matters seriously and our Connect Team Leader will investigate and contact you with progressive feedback. If you have further questions or concerns, please send them directly through your ticket for prompt assistance. Your patience and understanding are greatly valued. Please bear with us a little longer while we work to restore your connection. Warm Regards, Cool Ideas