Frustrating, awful, lazy, unhelpful!

For over a week we have been trying to contact Cool Ideas with regards to providing us with a suitable installation solution for our router. I have spent over 3 hours, cumulatively, on the phone trying to get through to anyone in the company who would be able to help us out. After being on hold for 30+ minutes at a time before getting through to anyone, you eventually get to be 1st in line to talk to an operator when the call is inexplicably cut. This has happened 5 times. If you are lucky enough to get through to any operator and speak to them about the issue, the blame is passed on to another party and no solution is reached, leaving you just as lost as you were before wasting all this time on the phone.

The customer service is among the worst I have ever had. All we require is a relatively simple solution and no one is willing to help.

I don"t know who voted for Cool Ideas as the number 1 service provider of 2018 but whoever did, could not have based their vote on customer service because surely they are among the worst.

Anyone looking for an ISP with good customer service, stay AWAY from Cool Ideas.