WM
Wanda M
1 reviews | Active since Jun 2021
04 Jun 2021, 14:36
Frustrated and disgusted
Cool ideas billed me for 3 months without completing the installation! No services received. Thereafter are trying to ****** me R500 for a reconnection fee when I was never connected. Reconnection of what? New Sales service is a total disgrace.
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Replies (1)
Cool Ideas Service Provider's replyOfficial
08 Jun 2021, 09:20Good day Wanda
Our accounts department has confirmed that you havent paid your bill since the line was installed and confirmed live. we have sent SMS's tried to contact you via telephone call and email to no avail. once it got to the second month we had no choice but to request the Fibre line provider cancel your line as we were incurring charges on your behalf and you had not paid for internet used. you then got in touch with us once your line was down due to an issue on the fibre network and that was the first we heard back from you.
We are always happy to assist and ensure our customers are experiencing the best in fibre but when our customers are not contactable it makes it hard for us to engage with you for troubleshooting purposes. further concern is the outstanding amount on your account. kindly engage with your open ticket and our team will contact you at a time that suits you
The Cool Team
Our accounts department has confirmed that you havent paid your bill since the line was installed and confirmed live. we have sent SMS's tried to contact you via telephone call and email to no avail. once it got to the second month we had no choice but to request the Fibre line provider cancel your line as we were incurring charges on your behalf and you had not paid for internet used. you then got in touch with us once your line was down due to an issue on the fibre network and that was the first we heard back from you.
We are always happy to assist and ensure our customers are experiencing the best in fibre but when our customers are not contactable it makes it hard for us to engage with you for troubleshooting purposes. further concern is the outstanding amount on your account. kindly engage with your open ticket and our team will contact you at a time that suits you
The Cool Team
Cool Ideas Service Provider's reply08 Jun 2021, 09:20
Official
Good day Wanda
Our accounts department has confirmed that you havent paid your bill since the line was installed and confirmed live. we have sent SMS's tried to contact you via telephone call and email to no avail. once it got to the second month we had no choice but to request the Fibre line provider cancel your line as we were incurring charges on your behalf and you had not paid for internet used. you then got in touch with us once your line was down due to an issue on the fibre network and that was the first we heard back from you.
We are always happy to assist and ensure our customers are experiencing the best in fibre but when our customers are not contactable it makes it hard for us to engage with you for troubleshooting purposes. further concern is the outstanding amount on your account. kindly engage with your open ticket and our team will contact you at a time that suits you
The Cool Team
Our accounts department has confirmed that you havent paid your bill since the line was installed and confirmed live. we have sent SMS's tried to contact you via telephone call and email to no avail. once it got to the second month we had no choice but to request the Fibre line provider cancel your line as we were incurring charges on your behalf and you had not paid for internet used. you then got in touch with us once your line was down due to an issue on the fibre network and that was the first we heard back from you.
We are always happy to assist and ensure our customers are experiencing the best in fibre but when our customers are not contactable it makes it hard for us to engage with you for troubleshooting purposes. further concern is the outstanding amount on your account. kindly engage with your open ticket and our team will contact you at a time that suits you
The Cool Team