VB
Vernice B
1 reviews | Active since May 2021
09 Jul 2024, 17:33
From best to Worst ISP
They used to be good but the last 2 years have been horrible. Line is constantly going down and the latest I haven't had a proper day of internet in the last week. And they don't care at all. As soon as I'm a day late paying my account they cut the internet, but let me not have internet because of their incompetence, better believe I still have to pay full price. Save yourself the frustration and go with someone else.
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Cool Ideas Service Provider's replyOfficial
10 Jul 2024, 13:47Dear Vernice,
Thank you for sharing your feedback with us. We sincerely apologise for the ongoing service interruptions you've experienced recently.
We understand how frustrating it must be to deal with frequent downtime, especially when it impacts your daily activities. Please know that addressing this issue is our top priority. Our Escalations Team is actively working on a permanent solution and will keep you updated on the progress.
Your loyalty over the years means a lot to us, and we're truly sorry for not meeting your expectations during this time. We value your patience and understanding as we work diligently to resolve this matter.
Thank you for giving us the opportunity to improve. We're committed to regaining your trust and providing you with the reliable service you deserve.
Warm Regards,
Cool Ideas
Cool Ideas Service Provider's reply10 Jul 2024, 13:47
Official
Dear Vernice,
Thank you for sharing your feedback with us. We sincerely apologise for the ongoing service interruptions you've experienced recently.
We understand how frustrating it must be to deal with frequent downtime, especially when it impacts your daily activities. Please know that addressing this issue is our top priority. Our Escalations Team is actively working on a permanent solution and will keep you updated on the progress.
Your loyalty over the years means a lot to us, and we're truly sorry for not meeting your expectations during this time. We value your patience and understanding as we work diligently to resolve this matter.
Thank you for giving us the opportunity to improve. We're committed to regaining your trust and providing you with the reliable service you deserve.
Warm Regards,
Cool Ideas