GC
Guido C
1 reviews | Active since Jun 2011
18 Jun 2022, 10:01
From best to worst
cool ideas was 2 years ago not a bad ISP, HOWEVER, now they shocking!! Not only is there fibre line so unstable and overloaded that at times, not even FB wants to load (20mb)but also try to find any contact details on the web. There is just NO service, NO customer care, NO anything. I WILL move
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Replies (2)GC
Guido C's updateReviewer Update
18 Jun 2022, 10:12After a loooong search I got "hold" of one of there consultants. Besides a "There is nothing wrong from our side" no help was offered but rather tried to put the blame on equipment of several people in a household. When this was not excepted, the phone was put down.
Even in South Africa you will not get away with this,
Even in South Africa you will not get away with this,
GC
Guido C's update18 Jun 2022, 10:12
Reviewer Update
After a loooong search I got "hold" of one of there consultants. Besides a "There is nothing wrong from our side" no help was offered but rather tried to put the blame on equipment of several people in a household. When this was not excepted, the phone was put down.
Even in South Africa you will not get away with this,
Even in South Africa you will not get away with this,
Cool Ideas Service Provider's replyOfficial
20 Jun 2022, 10:41Good day Guido C,
Thank you for your feedback, and apologies for any inconvenience caused.
Please note that our Support team has been trying to contact you for troubleshooting, to no avail. If you have an alternative number we may reach you on, please respond to one of the support emails with that number so we can assist you further.
We look forward to hearing back from you.
Kind Regards,
Cool Ideas
*** | ***
Thank you for your feedback, and apologies for any inconvenience caused.
Please note that our Support team has been trying to contact you for troubleshooting, to no avail. If you have an alternative number we may reach you on, please respond to one of the support emails with that number so we can assist you further.
We look forward to hearing back from you.
Kind Regards,
Cool Ideas
*** | ***
Cool Ideas Service Provider's reply20 Jun 2022, 10:41
Official
Good day Guido C,
Thank you for your feedback, and apologies for any inconvenience caused.
Please note that our Support team has been trying to contact you for troubleshooting, to no avail. If you have an alternative number we may reach you on, please respond to one of the support emails with that number so we can assist you further.
We look forward to hearing back from you.
Kind Regards,
Cool Ideas
*** | ***
Thank you for your feedback, and apologies for any inconvenience caused.
Please note that our Support team has been trying to contact you for troubleshooting, to no avail. If you have an alternative number we may reach you on, please respond to one of the support emails with that number so we can assist you further.
We look forward to hearing back from you.
Kind Regards,
Cool Ideas
*** | ***