RJ
Rudolf J

1 reviews | Active since Oct 2021

15 Aug 2023, 09:54

friendly and prompt service

My fiber was damaged due to vandalism on Friday the 11th of August. I called Cool Ideas and notified them of the damage. Although the turn around time is 24 to 72 hours, my fiber was fixed and restored within 15 hours. I can't thank you enough for the friendly and prompt service. This type of service is very rare. Many thanks again to the staff at Cool Ideas and the guys who came out to assist.

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Replies (1)
Cool Ideas Service Provider
Cool Ideas Service Provider's reply15 Aug 2023, 13:22
Official
Good day Rudolf J,
 
Thank you so much for taking the time to share your COOL feedback with us. We are glad that your line fault was resolved in a timely fashion.

We have relayed your kind words to our Support team and they appreciate the review.
 
Please feel free to contact us should you require any assistance. 

Kind Regards,
Cool Ideas
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