SK
Sibusiso K

1 reviews | Active since Jul 2019

14 Jan 2022, 15:38

********** cool ideas internet service providers at balwin properties.

They are a horrible service provider. I contracted with them for 6 hundred rands service monthly for 25/25. On December they sent me an email saying I was to pay 609 as of December 1. This email was sent by Queen Boka of cool ideas confirming our telephone conversation. In January 2032 I paid the 609 . They unilaterally picked up the amount and demanded 770. Upon telling them that I had paid 609 as per their instruction they said they would escalate the matter.. they did not escalate and their official did not call back and instead suspended my line having paid for January 2022 as advised by them.. who does that even when they have received payment. They suspend even after you have called them to register a quiry.. they clearly are working from their bedrooms because the is no communication within their offices.

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Replies (2)
SK
Sibusiso K's update14 Jan 2022, 15:41
Reviewer Update
They deserve a zero .. u fortunately the system does not allow them to.. I am taking them to the consumer protection court..
Cool Ideas Service Provider
Cool Ideas Service Provider's reply18 Jan 2022, 13:47
Official
Good day Sibusiso K,
 
Thanks for your feedback and apologies for any inconvenience caused.

We see that our Connect Supervisor has already made arrangements for your package to return to the original speeds. Please contact us should you experience any issues or have any questions.

Thank you for choosing Cool Ideas as your ISP.
 
Kind Regards,
Cool Ideas
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