TS
Tinus S
1 reviews | Active since Feb 2016
19 Feb 2021, 12:08
Forced onto a more expensive package
Cool ideas send me an price increase e-mail on the 18 Fed 2021 that they would be increasing prices. That is fair, things get more expensive, but for some reason they are discontinuing the 20/2 MG line speed package. I will automatically be moved to the 20/20MG package. Does not sound to bad, but this is a forced price increase of R120.00 or a 14.47% price hike. I do feel this is a bit unfair. And when I spoke to the call center guy, I got the feeling of take it or leave it kind attitude. Needles to say, I will be canceling my Cool ideas subscription.
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Cool Ideas Service Provider's replyOfficial
19 Feb 2021, 12:14Good day Tinus
as per the communication sent out to all customers:
1. the discontinuation of the 20/2 package is something the fibre line provider put in place and this affects all the ISP's that operate on the network and not just Cool Ideas
2. you are not being forced onto a new package as per the communication sent to all customers the following was stipulated
*Please note that should you wish to change your package; this should be organised through the Cool Ideas connect team before 20 March 2021 on connect @ coolideas .c o.z a or by calling ****
also stipulated within the customer communication
*In an ever-competitive industry with several overhead costs to consider, we are cognizant of the fact that price adjustments are not always welcomed, unfortunately, price changes from the FNO (Fibre Network Operator) are inevitable and at Cool Ideas, we will always try and find ways to minimize the impact on our customer's pocket. Below is a table representation of how this affects you as a customer*
we are sorry this has impacted you negatively but some things are out of our control and we dont mean to cause any inconvenience.
The Cool Team
as per the communication sent out to all customers:
1. the discontinuation of the 20/2 package is something the fibre line provider put in place and this affects all the ISP's that operate on the network and not just Cool Ideas
2. you are not being forced onto a new package as per the communication sent to all customers the following was stipulated
*Please note that should you wish to change your package; this should be organised through the Cool Ideas connect team before 20 March 2021 on connect @ coolideas .c o.z a or by calling ****
also stipulated within the customer communication
*In an ever-competitive industry with several overhead costs to consider, we are cognizant of the fact that price adjustments are not always welcomed, unfortunately, price changes from the FNO (Fibre Network Operator) are inevitable and at Cool Ideas, we will always try and find ways to minimize the impact on our customer's pocket. Below is a table representation of how this affects you as a customer*
we are sorry this has impacted you negatively but some things are out of our control and we dont mean to cause any inconvenience.
The Cool Team
Cool Ideas Service Provider's reply19 Feb 2021, 12:14
Official
Good day Tinus
as per the communication sent out to all customers:
1. the discontinuation of the 20/2 package is something the fibre line provider put in place and this affects all the ISP's that operate on the network and not just Cool Ideas
2. you are not being forced onto a new package as per the communication sent to all customers the following was stipulated
*Please note that should you wish to change your package; this should be organised through the Cool Ideas connect team before 20 March 2021 on connect @ coolideas .c o.z a or by calling ****
also stipulated within the customer communication
*In an ever-competitive industry with several overhead costs to consider, we are cognizant of the fact that price adjustments are not always welcomed, unfortunately, price changes from the FNO (Fibre Network Operator) are inevitable and at Cool Ideas, we will always try and find ways to minimize the impact on our customer's pocket. Below is a table representation of how this affects you as a customer*
we are sorry this has impacted you negatively but some things are out of our control and we dont mean to cause any inconvenience.
The Cool Team
as per the communication sent out to all customers:
1. the discontinuation of the 20/2 package is something the fibre line provider put in place and this affects all the ISP's that operate on the network and not just Cool Ideas
2. you are not being forced onto a new package as per the communication sent to all customers the following was stipulated
*Please note that should you wish to change your package; this should be organised through the Cool Ideas connect team before 20 March 2021 on connect @ coolideas .c o.z a or by calling ****
also stipulated within the customer communication
*In an ever-competitive industry with several overhead costs to consider, we are cognizant of the fact that price adjustments are not always welcomed, unfortunately, price changes from the FNO (Fibre Network Operator) are inevitable and at Cool Ideas, we will always try and find ways to minimize the impact on our customer's pocket. Below is a table representation of how this affects you as a customer*
we are sorry this has impacted you negatively but some things are out of our control and we dont mean to cause any inconvenience.
The Cool Team