Fine Print Cancellation *****

I am a former long time customer of nearly 10yrs with this company. I left them because of poor customer services and communication. When I knew I with cer*****y I could move out of a property they were servicing, I sent them a cancellation notice on the 2nd of October this year.

Today its the 9th of November, they tell me that the only time they can cancel is on the 30th of November because they need a full calendar month notice and that it was never their policy to be notified a full days before moving out.

The bottom line is that i no longer live on that property, someone else does, I notified them over 30 days ago, they tell me i should have told them in September when i didn't have confirmation i was moving out. This is nonsense. I feel cheated. I feel like they are trying to make money from fine print. I feel like this company can no longer be trusted.

I called them, I tried to reason with them, the accounts person just transferred my phone she didn't care how i felt. The person that got my call didn't know what i was calling about, i was sent to the wrong department. Soon after i am read my fate that the cancellation department will decide what happens since they have the most experience with this. The inevitable happened, they sent an email back restating the obvious. They want their payment, for what!!!!

Anyone who joins CoolIdeas needs to know that they stand a high chance to FinePrint *****. Good luck!