BT
Brendan T
1 reviews | Active since Nov 2012
12 Nov 2021, 15:02
Fibre installation process taking very long with very little feedback
Signed up for Fibre at the beginning of the month, paid my fee's to get things started etc, but as it stands i've received no feedback on the status of things from you guys, even though i'm sure the hold up is on Vumatel's side (the real problem child) as a paying customer not receiving the service (yet) I'd like to be updated on the status, lest I cancel all plans with you and move to a provider that can do just that..
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Cool Ideas Service Provider's replyOfficial
12 Nov 2021, 17:56 Good day Brendan T, Thank you for your feedback. We wish to extend our most sincere apologies for the inconvenience caused. Rest assured that our Connect department is working on getting you connected as soon as possible. Someone from the team will be in touch with an update on Monday. Thank you for choosing Cool Ideas as your ISP. Kind Regards, Cool Ideas
Cool Ideas Service Provider's reply12 Nov 2021, 17:56
Official
Good day Brendan T, Thank you for your feedback. We wish to extend our most sincere apologies for the inconvenience caused. Rest assured that our Connect department is working on getting you connected as soon as possible. Someone from the team will be in touch with an update on Monday. Thank you for choosing Cool Ideas as your ISP. Kind Regards, Cool Ideas