Fibre Black Friday deal
I took out a Black Friday fibre deal at the end of Oct. So starting time should be 1st November 2024.
I have been battling to get my line activated. They sometimes don’t respond to my emails. I have since spoken to them and they told me that they would escalate the matter. Today one of your consultants promised me that it would activated today. Nothing has happened and I sent a further email and they now said it is being escalated and will take 24 to 48 hours before they will receive a reply.
I am at my wits end and am thinking of canceling the contract with you, as it looks like a lost cause.
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Replies (4)
Cool Ideas Service Provider's replyOfficial
02 Dec 2024, 15:41Good day Jeanette, Thank you for bringing this to our attention, and we’re truly sorry for the inconvenience you’ve experienced with your line activation. This is not the experience we want for our customers, and we appreciate your patience while we worked to resolve this. We're pleased to acknowledge that one of our Connect Team Leaders has already stepped in to assist with your case. We understand how disappointing this delay has been and are doing everything we can to make things right. Please don’t hesitate to reach out if you have any further questions or concerns—we’re here to assist. Kind Regards, The Cool Ideas Team
Cool Ideas Service Provider's reply02 Dec 2024, 15:41
Official
Good day Jeanette, Thank you for bringing this to our attention, and we’re truly sorry for the inconvenience you’ve experienced with your line activation. This is not the experience we want for our customers, and we appreciate your patience while we worked to resolve this. We're pleased to acknowledge that one of our Connect Team Leaders has already stepped in to assist with your case. We understand how disappointing this delay has been and are doing everything we can to make things right. Please don’t hesitate to reach out if you have any further questions or concerns—we’re here to assist. Kind Regards, The Cool Ideas Team
's updateReviewer Update
02 Dec 2024, 15:57Thanks hope it works
's update02 Dec 2024, 15:57
Reviewer Update
Thanks hope it works
Cool Ideas Service Provider's replyOfficial
02 Dec 2024, 16:33Hi Jeanette,
Please don't hesitate to call us if you need any assistance with it. Our helpdesk is open until 20:00.
Kind Regards,
The Cool Ideas Team
Please don't hesitate to call us if you need any assistance with it. Our helpdesk is open until 20:00.
Kind Regards,
The Cool Ideas Team
Cool Ideas Service Provider's reply02 Dec 2024, 16:33
Official
Hi Jeanette,
Please don't hesitate to call us if you need any assistance with it. Our helpdesk is open until 20:00.
Kind Regards,
The Cool Ideas Team
Please don't hesitate to call us if you need any assistance with it. Our helpdesk is open until 20:00.
Kind Regards,
The Cool Ideas Team
's updateReviewer Update
02 Dec 2024, 17:04Thanks
's update02 Dec 2024, 17:04
Reviewer Update
Thanks